Processes - Action Issues
Processes assesses the strength of an organization's focus on the following Action Issues:
Action Issues #15
The organization has a clear structure, policies, and procedures to carry out its work.
DESCRIPTION:
This action issue focuses on how well the organization has developed the structures and communications to ensure work happens effectively. Poor scores mean that workers are confused about how to effectively get work done. The structure, policy and procedures aren't designed to create a clear path for people to follow to get work done.
Action Issues #16
The organization provides adequate resources, budgets, and business tools for the work that needs to be accomplished.
DESCRIPTION:
This speaks to whether the organization has the wherewithal to get the work done as effectively as possible. It implies that clear processes exist with adequate supervisor level controlled budgets for getting any needed resources to effectively do the work. The higher the score for this action issue the more effective the organization is at adapting quickly to changing circumstances.
A low score here often indicate that the organization is being penny smart at the expense of dollars of wasted worker effort.
Action Issues #17
Priorities are set and maintained; work is not carried out haphazardly.
DESCRIPTION:
This action issue measures the planfulness of work done by employees. It means employees know how, and when, to alert their supervisors and have a clear set of goals for each work session. A high score speaks to the quality of planning and supervision and the clarity of roles. Low scores are an indication that management is giving employees more work than they are capable of doing. Poor organizational performance is the result with needed work not getting done.
Work Systems Associates Canada 