ODS - What Gets Measured
A Look at the 31 Action Issues

A Look At the Details

9 Performance Factors

CLICK links below to see action issues for each Performance Factor

 

Direction

Focus

Involvement

Communication

Processes

Competence

Work
Planning

Work
Performance

Work
Environment

Communication Processes Back:
ODS Overview

 

Work Environment - Action Issues

Work Environment assesses the strength of an organization's focus on the following Action Issues:


Action Issues #28
The organization is concerned about its employees and treats them with respect.

DESCRIPTION:
Respect, like trust, is an attribute that has to be earned by the organization’s managers. This action issue probes the employees for the attitude they perceive in the managers of the organization and whether they feel respected.

A high score leads to the development of trust in the management and is invaluable when a significant change in how an organization functions is contemplated.


Action Issues #29
Employees feel secure in their jobs.

DESCRIPTION:
Job security is a key concern for all employees. Sometimes, paradoxically, those with too much job security do not perform as well as one might expect. On the other hand, those with little job security can become less effective because they are constantly concerned about being laid off. This makes interpreting the score for this action issue very dependent on the circumstances surrounding the organization at the time of taking the survey.


Action Issues #30
The organization pays attention to the physical and psychological
health of its employees.

DESCRIPTION:
This action issue probes how the respect discussed above is manifested in the way in which management treats employees.

A high score here suggests that employees feel that management considers them to be important, a low score that they feel dispensable. This is a critical action issue to consider when embarking on a change initiative.


Action Issues #31
The compensation package is competitive and fairly administered.

DESCRIPTION:
This action issues probes the employees’ attitude to their pay levels and how the levels are managed. Employees discuss compensation more often than managers imagine and quickly seize on what they perceive as inequities in how comparable jobs are compensated.

A high score suggests that employees are comfortable with the pay they receive and with the even-handedness of its distribution.

 

 

WSA conducted years of research to identify the performance facotrs affecting the human side of the enterprise. Each of the 9 performance factors has several "Action Issues." These pages identify the action issues and the questions associated with each action issue.

A quick read of these action issues and you will quickly realize that these are issues for which any executive team would want to accurately measure their current and progressive performance.

Details